Hotels are judged by the service they provide. A polite bell hop can turn a three-star TripAdvisor review into a five-star TripAdvisor review.
So, you’ll have to excuse the staff at the Swissôtel (323 East Wacker Drive) for being used to being deferential. Even the “Out of Order” sign on a pedway door goes above and beyond to make sure the door doesn’t feel bad.
